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Let’s use Trello as an example to illustrate the practical application of UAT

User acceptance testing is an essential step in any software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user. Many companies have difficulty with its application in real-life software development teams and processes. This article will show you how to test a Trello feature for user acceptance testing.

How do you start User Acceptance Testing?

UAT testing aims to verify that the solution is meeting the client’s needs. This is usually done by reviewing the contract between the client and the supplier.

Thus, the Software Development Cycle ends with User Acceptance Testing. The software developed (e.g. This means that the developed software (e.g., web app or mobile application) must have a large number of features.

The UAT Plan is created by the project team at the start of a project, usually during the requirement definition. It is then executed after the development.

UAT Scenarios – User Acceptance Testing Example

There are many UAT test scripts depending on the product you’re evaluating. This may mean that there are different UAT templates. UAT scenarios templates are a data collection and information gathering tool that allows testers gather feedback to improve their products. Below are some UAT tool plans.

Single-Purpose UAT Scenario Template

A single-purpose UAT Template is best for developers who want to test specific aspects of their software or product. It contains the description of the test, as well as the criteria.

Priority-Based UAT Scenario Template

It is better to use a template that allows you to prioritize different criteria when there are many aspects to assess and evaluate. This allows developers to tackle the most important issues first, and then move on to fixing minor bugs.

Customer-Focused UAT Scenario Template

This UAT template is used by developers when they want customers or users to be involved in the testing process. This allows them to reach the target audience and gather relevant data to address customer-oriented problems.

Multi-Purpose UAT Scenario Template

A user acceptance template is Excel-based and is useful for developers or testers who are trying to evaluate multiple applications. This allows them flexibility and allows them to collect data about their product.

Detailed UAT Scenario Template

Although the name is obvious, developers can use a UAT scenario template to provide all information, including test description, expected results and specs. These templates are used by testers to gather feedback on different systems, such as mobile and desktop.

How to write UAT test cases

Effective test scripts are essential to user acceptance testing (UAT). Before you begin writing UAT scripts, you need to create detailed user stories and accept criteria. These stories will give you the information you need in order to create effective scripts.

Make User Stories that relate to business requirements

UAT scripts should be user-oriented. This is why it is so important to make them central to the conversation. During the development process, it is important to define real-world use cases (stories). User stories, which are simplified versions or objectives of the objectives in Agile software development, highlight the value that a feature offers to users.

Be sure to establish acceptance criteria

User stories are only one part of the puzzle. You will need to create acceptance criteria in order to write UAT scripts that work. Each story should have a brief acceptance criteria. Stories highlight the requirements for a feature, while acceptance criteria describe the conditions that must be met in order for the feature to be considered satisfactory.

Developers often use scenario-oriented approaches to create acceptance criteria in Agile development framework. This uses GIVEN > WHEN> THEN format.

Write UAT scripts

After you have created user stories and agreed criteria, you can begin to write UAT scripts. You should involve the users in the writing of the scripts to ensure that they meet all requirements. It is important that every condition is tested by following the steps. Business users are strongly advised to review UAT scripts in order to avoid bugs and errors.

The next big thing will be the one that makes the previous big thing useful.

We should make our software likeable if we want users to love it. It should behave as a person, being respectful, generous, and helpful.

Trello user acceptance testing example

Let’s say we were hired by Atlassian to test Trello’s UAT. We were approached by their development team to verify that the Trello card archiving feature actually worked for them.

It sounds simple to test the functionality of a feature like this. We want to use a proper UAT setup.

How do we do this?

UAT test case template

We use the UAT template from the San Francisco State University to test one specific feature of Trello.

The SFSU template assists testers in identifying, defining, and executing UAT test cases based upon defined requirements. This template makes sure that the UAT tester has all the relevant information.

Let’s begin by filling out this template for our test case.

1. UAT Scope

First, let’s define the UAT scope for our test case. We are responsible for testing the new Archive feature in Trello cards. This means that we need to define the features we want to test and those that are not.

This test case example is focused on Desktop tests only. Mobile tests are not part of this UAT test case.

2. UAT Assumptions & Constraints

After defining our UAT scope, it is important to understand the assumptions as well as the constraints for the test. These constraints and assumptions include the timing of the test, available resources, and test documentation processes.

In our case, we are testing Trello’s desktop archiving feature. Constraints could include the browser version and operating system. We must also state clearly the assumptions made, such as the test environment and how the tester should handle error reporting.

3. UAT risks

UAT is an essential part of software development. We must consider potential UAT risks when planning, executing, and analysing our UAT test case.

We could be exposed to the following risks during UAT in our case:

  • Untrained UAT testers – Our UAT testers may not have the right training and might not know enough about the business or user requirements.
  • Incomplete UAT Environment: Tests may be delayed or not completed by the deadline due to time and resources constraints.
  • Error handling – Testers might not be able to correctly report bugs and errors during testing.
  • UAT failure: Sometimes, the developed features are not complete and have too many bugs that make it impossible to finish a test case.

4. UAT Team Roles & Responsibilities

The members of a UAT team may vary from one project to the next. All members of the UAT team are responsible for co-ordinating the preparation and execution of test cases.

The UAT team will make sure that…

  • Test cases that are clearly defined and planned accordingly are conducted
  • Test results should be documented and shared with the project team

5. Criteria for UAT Entry

These criteria are necessary to ensure that all the elements required for conducting a user acceptance testing can be met. The following criteria are required to be met in order for the UAT test of Trello’s archiving feature to begin:

  • Complete development of the archive feature has been completed
  • All bugs reported have been fixed
  • The UAT testing environment is available and the testers have been trained to begin the UAT test

6. UAT Requirements-based Testing Cases

All previous steps were intended to create a test case that is well-executed. Now it’s time to describe the actual test case to be conducted by UAT testers.

A test case procedure that uses User Acceptance Tests to determine if the business and user requirements have been met could look something like this:

  1. Please visit
  2. Login with the following credentials:
  3. View the Trello board
  4. Archive The first Trello card for the board

Expected outcome:

  • This Trello Card will be removed from the board
  • This Trello Card will be moved to Archive

Testers must follow these steps to successfully execute a test case. The tester should be able to successfully complete the test. Unexpected behavior or bugs in the software should be reported to UAT testing. UAT testing tools like NR ‘ssupport UAT testers to report bugs and HTML3_ track errors HTML3_ while performing a UAT case. The application contains NR and the tester can invoke it whenever they experience bugs or glitches.

You can quickly execute a test case with NR, and all bugs or errors are immediately reported to the tester.

All bug reports created are sent directly to your project dashboard. This allows your developers and project managers to easily reproduce the bugs and fix them promptly.

7. UAT Test Results

Each tester must submit their test results after completing all UAT test cases. The product team or project team can conclude the next steps and determine next actions based on test results if the UAT test cases are well documented.

8. Document Signatures

Last but not least, the test cases must be signed by both the service owner as well as the project manager. The tested feature can now be released for production after it has been signed off.

Wrap up – Example of User Acceptance Testing

We’ve covered all aspects of conducting a UAT case.